Terms of Service

Summary#

This page is the agreement between you and LaunchList. In plain terms:

• You pay for a subscription, and you can cancel it at any time.
• Your data stays yours. We do not sell it, and we do not email your audience on our own behalf.
• You are responsible for the people you collect. They signed up with you, not with us.
• We do not delete a customer's audience on any plan, including the Free plan.

The sections below are the binding version. Where the summary and a section disagree, the section wins.

1. Who these terms are between#

"LaunchList", "we" and "us" mean Paradox Labs LLC, the company that operates getlaunchlist.com and the LaunchList product. "You" means the person or organization that holds a LaunchList account.

By creating an account, or by using the product, you agree to these terms. If you are agreeing on behalf of a company, you confirm that you are allowed to do that.

"Your audience" means the people who sign up through a form, page, embed or API call that you control. They are your contacts. Our role in relation to them is described in the Privacy Policy.

2. The service#

LaunchList is a hosted waitlist and audience product. It provides a hosted launch page, embeddable signup forms, a REST API, audience management, referral tracking, analytics, email campaigns and automations, and related features.

We may add, change or remove features. If we remove something you depend on, we will give you reasonable notice and, where a paid plan is affected, a way to export your data first.

Where your hosted page is served#

Your hosted launch page is served from launchlist.page, on an address derived from your project's public slug, and not from getlaunchlist.com. This is deliberate: your page is a separate domain from the LaunchList dashboard, so the page you publish, and any third-party tags you add to it, cannot reach the dashboard or its cookies.

On plans that include custom domains, you can connect your own domain instead. Your launchlist.page address keeps working when you do, and if you change your slug the previous address continues to redirect, so links you have already shared do not break. We may change the domain a hosted page is served from, and if we do, we will redirect the old address.

Beta#

LaunchList is in beta. Features may change or be withdrawn, and some are labelled beta in the interface. No availability commitment applies (see section 7).

3. Your account#

You are responsible for your account credentials and for everything done through your account. Tell us promptly if you believe your account has been accessed by someone else.

You must be old enough to enter into a contract where you live. You may not use the product if we have previously terminated your account.

A workspace has one owner. Owners can invite other people and assign them roles that limit what they can do. You remain responsible for what the people you invite do in your workspace.

4. Plans, payment and cancellation#

Subscriptions are billed in advance through Stripe, monthly or yearly, as you choose. A paid plan is bought at a size, which is the number of contacts it holds. Prices are shown in the product before you subscribe, and before any change you make.

• Changing plan or size. You can change plan or size at any time from your billing settings. Moving to a plan or size that costs more each month takes effect at once, and Stripe pro-rates the difference for the rest of the current period. Moving to one that costs less, or switching between monthly and yearly, takes effect at your next renewal.
• Cancelling. You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and the plan does not renew. We do not pro-rate or refund the rest of a period when you cancel, except as set out under Refunds.
• Refunds. Monthly plans are not refunded. A yearly payment, whether the first or a renewal, is refunded in full if you cancel within 14 days of that payment, fewer than 100 contacts have been added to your workspace since it, and no campaign emails have been sent since it. In that case the refund goes to the card you paid with and the plan ends when you cancel. Otherwise the plan runs to the end of the period you paid for and does not renew. We will also refund where the law requires it or where we have clearly failed to deliver the service.
• Price changes. We may change prices for new subscriptions, and we will give notice first. Your subscription never goes up without your approval.
• Failed payment. If a payment fails, Stripe will retry it and we will email you. If it keeps failing, the subscription ends and the workspace moves to the Free plan.
• Extra campaign emails. If you send more campaign emails in a month than your plan includes, the extra is a one-time charge at the rate shown in the product. You see the cost and approve it before anything is sent, and we never charge it without your approval. We do not bill usage in arrears, and there is no charge for contacts above your plan's size.
• Credits. Credit packs are one-time purchases, and credits never expire.

When your list grows past its size#

Signup capture is never refused because of a plan limit. A form that is live stays live.

Contacts above your plan's size are kept but hidden from the interface until you move up a size, and they are hidden immediately and are not exported or emailed while hidden. Nothing is deleted.

What happens if you stop paying#

We do not delete your audience. A workspace that drops to the Free plan keeps every contact it has ever captured. Contacts above the Free plan's limit are hidden from the interface until you upgrade, and they are not exported or emailed while hidden, but they are not deleted and the counts stay accurate.

LaunchList v1#

LaunchList v1 is closed to new accounts. Its existing customers can keep using it under the terms they originally agreed to there, including any one-time or lifetime purchase. v1 keeps working for now. v2 is a separate product on a subscription, and a v1 purchase does not grant access to it.

5. Acceptable use#

You may not use LaunchList to:

• Send unsolicited bulk email, or import a list of people who did not agree to hear from you.
• Collect or publish content that is unlawful, defamatory, or infringes someone else's rights.
• Impersonate another person or organization, or misrepresent who is collecting the data.
• Attempt to gain unauthorized access to the product, other customers' data, or the systems the product runs on.
• Resell or white-label the product in a way not permitted by your plan.
• Circumvent plan limits, rate limits, or the anti-abuse controls on public endpoints.

We may suspend or terminate an account that breaches this section. Where the breach is serious, or where continuing would harm other customers or the deliverability of our sending infrastructure, we may act without notice.

Email you send#

You are the sender of any campaign or automation you create, and you are responsible for it. That includes having a lawful basis to email each recipient, honoring unsubscribes, and complying with the rules that apply where you and your recipients are (for example GDPR, CAN-SPAM, CASL).

We apply suppression lists, one-click unsubscribe and bounce handling on your behalf, and we may pause sending from an account whose complaint or bounce rates put shared sending reputation at risk.

6. Your content and your data#

You keep all rights in the content you put into LaunchList: your pages, your copy, your brand assets, your audience, and everything your audience submits.

You grant us the license we need to run the service for you, which is to host, copy, transmit, display and process that content for the purpose of providing the product to you, and for no other purpose. We do not sell it, we do not use it to train models, and we do not market to your audience.

You are responsible for having the right to use any content you upload.

7. Availability#

We aim to keep the product available and we monitor it, but we do not promise uninterrupted service. Planned maintenance, third-party outages and incidents happen. We do not offer a contractual uptime commitment at this stage of the product, and we will say so plainly rather than imply one we cannot back.

Hosted pages and public signup endpoints are the parts we treat as most critical, because your visitors see them.

8. Third parties#

The product uses third-party services to operate, listed in the Privacy Policy. Their availability and their own terms affect the service.

Separately, you may connect your own third-party services (analytics tags, ad pixels, webhooks, integrations). Those are your choice and your responsibility, they are governed by their own terms, and where they process personal data you are the one engaging them.

9. Ending the agreement#

You may close your account at any time from your account settings. If other people are in a workspace you own, remove them or hand it over first. Closing an account cancels the subscription at once and deletes the workspace's data immediately. There is no recovery window.

We may terminate or suspend your account if you breach these terms, if we are required to by law, or if we discontinue the product. If we discontinue the product, we will give you notice and a reasonable period to export your data.

Export before you close. Once deletion has run, we cannot recover your data.

10. Liability#

The product is provided as it is. To the extent the law allows, we exclude implied warranties.

To the extent the law allows, our total liability to you for any claim connected to the product is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for lost profits, lost revenue, lost data, or indirect or consequential loss.

Nothing here excludes liability that cannot be excluded by law.

11. Changes to these terms#

We may update these terms. If a change materially affects your rights, we will tell you by email or in the product before it takes effect, and the date at the top of this page will change. Continuing to use the product after that date means you accept the updated terms.

12. General#

If a provision of these terms is found unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it. You may not transfer this agreement without our consent; we may transfer it as part of a merger, acquisition or sale of assets, on notice to you.

13. Contact#

Questions about these terms: contact@getlaunchlist.com.