# Contact LaunchList support Reach the LaunchList team for help with your waitlist, billing, sales or feedback. Canonical page: https://getlaunchlist.com/contact ## Talk to us - **Live chat** (Quick questions): Ask about your waitlist, your page or a plan without leaving the site. In your dashboard, the chat already knows which account is yours. Answered in the chat while we are online, and by email when we are not. Open it from the chat button in the corner of https://getlaunchlist.com/contact. - **Email** (Account, billing and bugs): Best for anything that needs a longer answer, a screenshot or a look at your account. Include your project name and we can check it with you. A person on the team reads every email and replies to you there. Write to [contact@getlaunchlist.com](mailto:contact@getlaunchlist.com). - **X** (News and public questions): Follow @getlaunchlist for what we ship, or mention us with a quick question. Posts are public, so keep account details to email or chat. For anything about your account, use email or chat. [@getlaunchlist](https://x.com/getlaunchlist) **Talk to the founder.** For partnerships, press or feedback on where LaunchList is going, write to Navneet at [navneet@getlaunchlist.com](mailto:navneet@getlaunchlist.com). For help with your account, use chat or email so the team can see it. ## Find the answer yourself - [Documentation](https://app.getlaunchlist.com/help/docs): Step-by-step guides for every part of LaunchList, from your first page to the API. - [Status page](https://status.getlaunchlist.com): Whether LaunchList is working right now, with updates on any incident while it is being fixed. - [Changelog](https://app.getlaunchlist.com/help/docs/changelog): Everything we ship, newest first, so you can see whether a change you noticed was on purpose. ## Frequently asked questions ### How do I contact LaunchList support? Start a chat on this page or email [contact@getlaunchlist.com](mailto:contact@getlaunchlist.com). Email is best for anything about your account or billing, because we can reply with the details. ### Where can I find the documentation? The [LaunchList docs](https://app.getlaunchlist.com/help/docs) have a guide for every part of the product, from building your page to referrals, email and the API. Signed in, press ⌘K in your dashboard to ask a question and get an answer from the docs. ### How do I report a bug? Email [contact@getlaunchlist.com](mailto:contact@getlaunchlist.com) with what you did, what you expected and what happened instead, plus your project name and a screenshot if you have one. Signed in, you can also use Send feedback in the Help menu at the top of your dashboard. ### Is LaunchList down? The [status page](https://status.getlaunchlist.com) shows whether LaunchList is working right now and posts updates while an incident is being fixed. If it says everything is working and something still looks wrong, email us. ### Where do I find invoices, or change or cancel my plan? In your dashboard, open Workspace settings, then Billing. It shows your plan, your invoices and your card, and lets you change or cancel your plan. The [billing guide](https://app.getlaunchlist.com/help/docs/account/billing) explains each part. For a question about a charge, email [contact@getlaunchlist.com](mailto:contact@getlaunchlist.com) from the address on your account. ### Do you offer an Enterprise plan? Yes, for lists larger than 100,000 contacts, with volume email pricing and invoicing. Email [contact@getlaunchlist.com](mailto:contact@getlaunchlist.com) with Enterprise in the subject and tell us roughly how big your list is. ### How do I delete my LaunchList account? Open Account settings from the menu under your name, then choose Delete account on the Profile tab. Deleting cancels your plan and deletes your workspace and its data at once, and it cannot be undone, so export your audience first. ### Someone on my waitlist asked me to delete their data. What do I do? Open the signup, remove it and tick Also erase their personal data. Erasing wipes their address and answers while the people they referred keep their places. The [GDPR page](https://getlaunchlist.com/legal/gdpr) explains what LaunchList does for each kind of request. ### I joined a waitlist that uses LaunchList. How do I get my data removed? Ask the company whose waitlist you joined: the list is theirs, and they can erase you from it. If you cannot reach them, email [contact@getlaunchlist.com](mailto:contact@getlaunchlist.com) with the address you signed up with and the name of the waitlist, and we will pass your request on to them. ### How do I report a security issue? Email [contact@getlaunchlist.com](mailto:contact@getlaunchlist.com) with what you found and the steps to reproduce it. Our [privacy policy](https://getlaunchlist.com/legal/privacy) names this address for vulnerability reports. ### Can I request a feature? Yes. Use Send feedback in the Help menu of your dashboard, or email [contact@getlaunchlist.com](mailto:contact@getlaunchlist.com). Tell us what you are trying to do, not only the feature, so we can find the best way to build it.